Surviving
organizational change
Make plans, network, and above
allstay flexible.
©2000
Trisha A. Svehla
famous inventor once said, "The world hates change; yet it is the
only thing that has brought progress."
A famous Clint Eastwood poster shows him holding a 47 magnum with
a caption saying, "Go ahead, make one more change." And that's exactly
the way we all react to change sometimes.
Let's take a look at some common reactions to change and the proactiverather
than reactivesteps you can take to survive in an ever-changing
workplace. Change is ultimately an opportunity for growth for individuals
as well as organizations. Yet there are three common shockwaves
that we inevitably experience before that opportunity for growth
happens. These common reactions are:
1. Uncertainty
and ambiguity. You start to wonder about the future
of the organization and your role, and you start to brace yourself
for the whitewater ahead.
2. Mistrust.
The trust level throughout the organization takes a nosedive. Skepticism,
cynicism and insecurity become the modus operandi of the organization.
Communication, which is a problem in the best of times, can become
nonexistent. All the rules of gossip prevail, resulting in exaggeration,
wishful thinking and distortion of the truth. People begin to fill
in missing information with speculation that soon becomes rumor.
Upper management may seem oblivious to this fact of organizational
life by assuming that no communication should be officially released
until all the i's are dotted and the t's are crossed.
3. Self-preservation.
Strapping on our coat of armor may become the organizational watchword.
Looking out for No. 1 becomes crucial. And backstabbing can take
on a whole new definition in times of change. Aggressive behavior,
vying for position, self-aggrandizement can become the cultural
norms. Another strategy may be lying low, staying out of the line
of fire and waiting for the smoke to clear, or simply surviving
by not offending.
How can you ensure your survival? You will undoubtedly feel the
pangs of organizational stress, but the following steps can ensure
that you land on your feet:
1. Plan for a
changing world. Fighting change and wishing for
the good old days is whistling in the dark. New technology, new
equipment, new attitudes are the order of business today. As a professional,
seek out opportunities to continue to learn and keep abreast of
the latest developments in your field. Take advantage of in-house
and outside training offered by your organization. Be proactive
in career change.
2. Networking
is the key to survival in today's work world. If
your industry has a professional society, join it. If there's a
professional journal, subscribe to it. Not only will this ensure
that you keep abreast of changing technology in your field, but
attending society meetings provides an opportunity for you to meet
and talk with people in your area of expertise. This can lead to
new and creative solutions to everyday problems.
Remember, the Greeks invented the wheel a long time ago, so you
don't have to reinvent it. Getting involved in Committees not only
provides professional growth but helps you become well-known in
the industry.
Gold watches, rocking chairs and lifetime employment are not a
part of today's business environment. Downsizing, right-sizing,
restructuring and layoffs are. Today, many jobs are filled not through
newspaper ads and search firms but through an informal process called
networking. Networking through professional societies and organizations
is your surest prescription for survival.
3. Flexibility
is the key to surviving today's changing work environment.
Organizations are looking for flexible, adaptable workers. When
your organization changes its management practices, implements new
procedures, installs new equipment, do you accept it willingly or
do you resist? Resistance is a common reaction to change, but it
ultimately will result in failure.
Above all, when organizational change occurs, learn everything
you can about the changemake it work. Many organizations say
they want to know if you have a problem, but in reality, most companies
don't want to hear about it. If you're known as an employee whose
reaction to change is complaining, fighting and resisting, you may
find yourself facing the biggest change of allunemployment.
Trisha
A. Svehla is president of Managing The Mosaic in Downers Grove, Ill., specialists in human resources consulting.
She has more than 20 years of experience as a hands-on practitioner
in all aspects of human resources, and holds a master's degree in
management from Northwestern University, Svehla is a frequent keynote
speaker and trainer at national and regional business and association
conferences.
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