She said/he
said
Understanding gender talk
in the workplace.
©2000
Trisha A. Svehla
"MEN ARE FROM MARS, WOMEN ARE FROM VENUS"
is the title of one of many books used in understanding gender differences.
Men and women talk "at" each other rather than "to" each other,
and understanding the differences in communication styles can help
you to eliminate costly and frustrating communication mishaps.
Studies have shown that as early as infancy, boys and girls are
treated differently. Babies in blue blankets are held differently
than babies in pink blankets. Little boys learn early to compete
in team sports, be aggressive. They learn how to win and how to
lose and when to drop it and go on.
Men live in a hierarchical society where everyone is above or below
them on the hierarchy. They learn early how to cheat-how to steal
a base from the other team. They also learn that when the coach
says to run 15 yards to the left, it's not up for discussion. Playing
team sports gives them an early chance to learn to play/work with
people they don't really like, and to do so in such a way that the
team is still effective.
Little girls, on the other hand, learn how to play one-on-one.
They develop strong alliances with each other and learn to read
people quickly and accurately. They learn to collaborate. They have
few opportunities to learn how to lose. (Although the younger generation
of females will be better equipped to deal with this issue because
there are now more organized sports for young women.)
Women live in a flat organization rather than a hierarchysharing
ideas, credit and responsibility. Little boys learn aggression early,
little girls learn how to please and be nice at an early age. Aggressiveness
is a valued male trait, but women's aggression must be confined
within a narrow band of acceptability or it is labeled "bitchiness."
Let's take a look at how this early socialization affects working
relationships between men and women.
Go, team
Teamwork is a critical part of everyone's job in today's organization,
and men are likely to view teamwork in a more competitive light.
They want effective teamsbut they also want to be the BEST
of the effective teams, so they may not be as willing to share what
works with less effective teams in the organization. Women, though,
are more likely to view teamwork as cooperation rather than competition.
They see themselves as part of the larger teamthe companyrather
than just the team on which they are working, so sharing team success
patterns will make the company a better team.
Teamwork also requires assistance from others. Women are more likely
to recognize the need for help and ask for it. Men are more likely
to reinvent the wheel rather than go to another team or team member
for assistance. They see asking for help as a sign of weakness.
It's all in the
details
Another important aspect of teamwork is the objectives of the team
and how these objectives are accomplished. Men will usually see
the big picture and not sweat the small stuff. Women, on the other
hand, want complete details so they can understand the project or
situation, show concern and interest, and participate effectively
in the project. Men can find this fact-finding mission for details
annoying.
Let's put this into perspective with a personal example: A man
goes out to dinner with a group of co-workers. He returns home and
mentions to his wife or significant other that he had dinner with
a group from the office. Immediately the questions are likely to
beginwhere did you cat, what did you have, who all was there,
what did you talk about, how were they dressed, etc. To the man,
these details may be insignificant, but to the woman, they're important
in helping her to participate vicariously in the event. The man
may not have seen the importance of these details and may have forgotten
some of them, making his spouse think he is possibly omitting important
details for a reason.
Remember these kinds of differences the next time you have a communication
conflict with a co-worker. Men and women do communicate
differently at times. Both styles of communication are effective,
and understanding both will enhance your effectiveness at home and
in the workplace with the other 50% of the general population!
Trisha
A. Svehla is president of Managing The Mosaic in Downers Grove, Ill., specialists in human resources consulting.
She has more than 20 years of experience as a hands-on practitioner
in all aspects of human resources, and holds a master's degree in
management from Northwestern University, Svehla is a frequent keynote
speaker and trainer at national and regional business and association
conferences.
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